Return and Refund Policy:

1. Visit the 'My Bookings' section on the app or website to cancel the test.

2. Contact the customer care team at 8879898989 or via email at to request a test cancellation.

Refunds for the cancelled tests will be processed as follows:

* If the payment was made using a credit card, debit card, or net banking, the refund will be credited back to the same account used during the transaction. However, cancellation charges applicable at the time will be deducted from the refund amount.

* If the payment was made using a mobile wallet, the refund amount will be credited back to the same wallet.

Refunds will be processed within 5 - 7 working days from the date of cancellation.

Booked tests can be cancelled or rescheduled up to 4 hours or 8 hours before the appointment time.

Any complaints related to the test or service should be reported to MasMedi within 48 hours from the time of test or service delivery.

Contact Us: For reporting policy violations, queries, or assistance, customers can reach out to MasMedi through the following channels: 

* Toll Free Number : 8879898989

* Working Time : (9:00am - 7:00pm)

203,2ndFloor Sureshwari Techno IT Park,

New Link Road,Next to Time square,

Borivali (W), Mumbai-400091

Please note that the above policy is subject to change, and users are advised to check the website or app for the most up-to-date version of the Cancellation and Refund Policy.